How Open Chair works
A short walk through a review that a business cannot buy, hide, or bury.
01
Find a shop
Search by name, category, or city. Provo and Orem barbers and salons are the first directory. The list is alphabetical unless you sort by rating or number of reviews.
02
Create a free account
Email and a password. There is no paid reviewer tier. Status names — Newcomer through Neighborhood staple — only mark how many verified visits you have.
03
Leave a review with proof
Rate the visit, say what happened, and add proof: a photo of the haircut, a booking confirmation, a receipt, or the QR code on the shop's counter. The review is visible immediately with a Proof pending label.
04
A moderator checks the proof
If the proof holds, the review gains a Verified visit badge. If it does not, the review stays up without the badge. Approval does not move the review above older or more helpful ones.
05
The owner can answer
A claimed owner may post one public reply and may flag a review. Flagging sends it to the moderator queue. The review remains on the page the whole time.
06
Helpful votes and a local badge
Anyone with an account can mark someone else's review helpful. The person with the most verified reviews in a category and city, with at least two, wears a top reviewer badge. None of this can be bought.
07
Removal is rare and public
A moderator can take a review down only for a reason on the promise page. The public removal log keeps the reason, a short excerpt, and the moderator's note.